Privacy Policy
Effective Date: 16 July 2026
At Lightfilled Women, your privacy, trust and wellbeing are important to us. We understand that many of the women who connect with us may be sharing deeply personal experiences, and we are committed to handling your information with care, respect and confidentiality.
This Privacy Policy explains how Lightfilled Women collects, uses, stores and discloses your personal information when you visit our website, enquire about our services, participate in our programs, join our community, or engage with us in any way.
By using this website or our services, you agree to the collection and use of your information in accordance with this Privacy Policy.
Who We Are
Lightfilled Women
Brisbane, Queensland, Australia
ABN: 61 645 807 721
If you have any questions regarding this Privacy Policy or your personal information, please contact us via the Contact page on our website or by email.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
Depending on how you interact with us, we may collect personal information including:
Your name
Email address
Phone number
Postal address (where required)
Emergency contact details (if supplied)
Information you provide through enquiry forms
Discovery Call bookings
Dubsado questionnaires
Program enrolment forms
Membership registrations
Information shared during consultations or therapy sessions
Health and wellbeing information voluntarily provided by you
Adoption experiences or personal history you choose to disclose
Your goals and reasons for seeking support
Payment information (processed securely by Stripe)
Session notes
Website usage information
IP address
Browser type
Device information
Cookies and analytics information
Some of the information you choose to provide may be considered sensitive information under Australian privacy legislation. This may include information relating to your health, emotional wellbeing, trauma history or adoption experiences.
We only collect sensitive information where it is voluntarily provided by you and where it is reasonably necessary to provide our services.
How We Collect Information
We collect information when you:
Visit our website
Complete a contact form
Book a Discovery Call
Purchase a program or service
Join The Adoptee Sanctuary
Subscribe to our newsletter
Complete questionnaires or intake forms
Participate in online or in-person sessions
Contact us by email or phone
Interact with us on social media
Attend webinars, workshops or events
Accept cookies on our website
We also collect certain technical information automatically through cookies and website analytics.
Why We Collect Your Information
We collect personal information to:
Respond to enquiries
Schedule appointments
Deliver our services and programs
Provide therapeutic support
Deliver online memberships
Manage client records
Process payments
Send confirmations and reminders
Provide requested resources
Improve our website and services
Send newsletters and updates (where you have opted in)
Comply with legal obligations
We only use your information for the purpose for which it was collected, unless otherwise permitted by law.
Therapeutic Services
Lightfilled Women provides trauma-informed therapeutic services including:
Clinical Hypnotherapy
Emotional Freedom Techniques (EFT)
Adoption Healing Programs
Mind-Body Pain Management Programs
The Adoptee Sanctuary
Personal development and wellbeing programs
Educational resources
Information you choose to share throughout your therapeutic journey is treated with sensitivity and respect.
Confidentiality
We respect the confidential nature of all therapeutic relationships.
Personal information shared during sessions, consultations or programs will remain confidential unless:
you provide your consent;
disclosure is required or authorised by law;
there is a serious and imminent risk to your safety or the safety of another person;
disclosure is otherwise permitted under Australian law.
While every reasonable effort is made to protect your privacy, confidentiality cannot be guaranteed when communicating via email or other internet-based services.
Payment Information
Payments are securely processed through trusted third-party payment providers including Stripe.
Lightfilled Women does not store your credit card or banking information.
Email Marketing
If you subscribe to our newsletter, download a resource, register for a webinar or join our community, we may send occasional emails containing:
wellbeing resources
program updates
educational content
community news
upcoming events
special offers
You may unsubscribe at any time by clicking the unsubscribe link contained in our emails.
Cookies and Website Analytics
Our website uses cookies and similar technologies to:
improve website performance
remember your preferences
understand website usage
analyse visitor behaviour
improve your experience
We may use services including Google Analytics and Meta Pixel to better understand how visitors use our website.
You can disable cookies through your browser settings, although some website functionality may be affected.
Third-Party Service Providers
To provide our services, we may share limited information with trusted third-party providers including:
Dubsado (client management)
Stripe (payment processing)
Mailchimp (email marketing)
Zoom (online sessions)
Google Workspace
Google Analytics
Meta (Facebook and Instagram)
Website hosting providers
WordPress and website plugins
These providers only receive information necessary to perform their services and are expected to protect your information appropriately.
Storage of Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
password-protected systems
encrypted platforms where available
secure payment providers
reputable cloud storage providers
limited access to client information
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
provide our services;
comply with legal obligations;
resolve disputes;
maintain appropriate business records.
When information is no longer required, it is securely deleted or de-identified where appropriate.
Overseas Disclosure
Some of the third-party providers we use may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure those providers handle your personal information in accordance with Australian privacy obligations.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you.
If you believe information we hold is inaccurate, incomplete or outdated, please contact us and we will take reasonable steps to correct it.
Requesting Deletion
You may request that we delete personal information we hold about you.
In some circumstances we may be legally required to retain certain records and therefore may not be able to delete all information immediately.
Children’s Privacy
Our services are designed primarily for adults.
We do not knowingly collect personal information from children without the consent of a parent or legal guardian.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their individual privacy policies.
Making a Privacy Complaint
If you believe your privacy has been breached, please contact us first so we can attempt to resolve the issue promptly.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Changes to this Privacy Policy
From time to time we may update this Privacy Policy to reflect changes to our services, legal obligations or business practices.
The latest version will always be published on this website, together with the effective date shown at the top of this page.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Lightfilled Women
Brisbane, Queensland, Australia
ABN: 61 645 807 721
We are committed to protecting your privacy and handling your personal information with care, compassion and respect.